What is CCW?
Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series. With the balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. In 2018 we’re introducing our new look as Customer Contact Week.
Hear from some of the most groundbreaking, inspirational people the customer contact industry has to offer as they share their journeys from where they started to where they are today.
Founder/CEO of FUBU, Presidential Ambassador for Global Entrepreneurship
Star of ABC's Shark Tank and CEO of The Shark Group
Head of Global Support
Corporate Vice President - Customer Service & Support
Director of Customer Care
The Home Depot
General Manager, Windows & Devices Group Support Business Unit
Director, Customer Care
Head of Customer Experience, Live
Vice President, Customer Care
National Notary Association
Future Leaders Lab
Certification program to help you gain the competencies you require to take your next career step
VP-level & above club to help you move beyond tactical case studies and into strategic discussion
People & Process
Sessions on workforce management, planning and training & development, to support your agents and sharpen your process
Next generation tools and technologies to push your contact center into an auto channel reality
CCW brings the entire customer contact community under one roof. Spend a week with your community learning, networking and having fun through lunch and Learns, cocktail receptions, and our expo hall meet-ups.
Interactive Discussion Groups
Interactive Discussion Groups with small groups of 20 on the most pressing industry topics
Tech & Innovation Day
Powered by CCW Digital, join fireside chats on automation, analytics, AI partners and more
5 O' Clock Somewhere
Happy Hour starts early at CCW so grab a drink & network in between sessions
Exlusive Site Tours
Experience the customer contact centers and innovation hubs that Austin has to offer to help you rethink customer experience
You’ll be learning and networking all week at CCW.
But most importantly, you’ll leave with an unforgettable and unparalleled experience with the customer contact community.
Showcase Your Solution
See and be seen at the largest customer contact event series in the world.
Exhibiting at CCW will provide you with the opportunity you need to meet prospects & grow your customer base.
Find out about the exhibiting, branding, and thought leadership opportunities available to help you achieve your goals.