What is CCW?

Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series. With the balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. In 2018 we’re introducing our new look as Customer Contact Week.

Request Agenda


It’s easy to get where you want to go once the path has been paved. Hear from some of the most groundbreaking, inspirational people the customer contact industry has to offer as they share their journeys from where they started to where they are today. Be

Jennifer Hyman

Chief Executive Officer and Co-Founder

Rent the Runway

Jason Mathias

Chief Operating Officer


Ben London

Global Lead of Customer Experience

MoneyGram International

Dr. Sydney Savion

Chief of Education Strategy

Dell EMC Education Services

Jeanne Bliss



Mike Gathright

Senior Vice President, Hilton Reservations and Customer Care

Hilton Worldwide

David Baker

Vice President, Distribution Power Delivery Electric Operations

CenterPoint Energy

John Pompei

Head of Customer Care Operations WW

Electronic Arts (EA)

Diane Magers


Customer Experience Professionals Association (CXPA)

Sean Ellis

Regional Partner Manager - North America CX


Heather Figallo

Senior Director of Product Innovation and Product Management

Southwest Airlines

Steve Prodger

Senior Vice President, Customer Experience and Innovation


Troy Mills

Chief Academic Officer

CCW University

Michelle Brigman

Head of Customer Listening and Engagement


Lisa Nance

Vice President, Client Experience Manager Client Onboarding and Service Delivery

Texas Capital Bank


Future Leaders Lab

Future Leaders Lab

Certification program to help you gain the competencies you require to take your next career step

Executive Club

Executive Club

VP-level & above club to help you move beyond tactical case studies and into strategic discussion

Interactive Workshops

Efficient/Intelligent Workforce

Topics ranging from workforce optimization and best-in-class agent tools to assisted service and technology to support agents

Future Strategy/Technology

Future Strategy/Technology

Next generation tools and technologies to push your contact center into an auto channel reality

Request more information


CCW brings the entire customer contact community under one roof. Spend a week with your community learning, networking and having fun through lunch and Learns, cocktail receptions, and our expo hall meet-ups.



Interactive Discussion Groups with small groups of 20 on the most pressing industry topics

Lunch & Learns

Lunch & Learns

Continue your learning over lunch as we bring like-minded peers together for meaningful conversations

Annual Cocktail Reception

Annual Cocktail Reception

Continue your networking and make the business connections you need to take your business further

Lunch & Learns

Site Tours

Experience all that New Orleans has to offer, from customer contact centers to innovation hubs helping you to rethink customer experience

Request more information

…and Unforgettable!

It’s not just about learning, CCW is also about creating unforgettable memories.
Take in the entire CCW experience and make it unforgettable.

Showcase Your Solution

See and be seen at the largest customer contact event series in the world.
Find out how exhibiting at CCW will provide you with the opportunity you need to meet prospects & grow your customer base.

Learn More

Sponsors & Exhibitors
Media Partners