What is CCW?

Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series. With the balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. In 2018 we’re introducing our new look as Customer Contact Week.

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The CCW Shark

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Daymond John

Founder/CEO of FUBU, Presidential Ambassador for Global Entrepreneurship
Star of ABC’s Shark Tank and CEO of The Shark Group

Daymond John has been a phenomenally successful business person for over 25 years. Along his entrepreneurial journey, through his many successes as well as failures, he has learned a few things about getting the best out of business and life. He believes the keys to his success include establishing the right mindset and following a few fundamental principles, which he calls his five “S.H.A.R.K Points”. Get ready as CCW Austin kicks off with Daymond John as he shares his unique goal-setting and achievement strategies, which will empower you to make positive changes in every aspect of their lives.

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Inspirational.Speakers

Hear from some of the most groundbreaking, inspirational people the customer contact industry has to offer as they share their journeys from where they started to where they are today.

Monica Marquez

Global Head of Community Advisory
Google

Joni Washington

VP, Call Center Director
Fidelity Bank

Chris Wardle

Head of Global Support
Thumbtack

Aileen Allkins

Corporate VP - Customer Service & Support
Microsoft

Christina Crawford Kosmowski

Head of Customer Success
SLACK

Scott Wilson

Customer Experience Principal
FedEx

Karen Walker

Director, Customer Care
Anthem

Oris Stuart

Chief Diversity and Inclusion Officer
National Basketball Association (NBA)

Scott Arrieta

Director of Client Experience
Stitch Fix

Laura Marciano

Head of Customer Experience, Live
Vimeo

Kelli Barabasz

VP of Customer Care
National Notary Association

Pam Arpin

AVP Customer & Corporate Services
Canadian Pacific Railway

Educational Formats

Future Leaders Lab

Future Leaders Lab

Certification program to help you gain the competencies you require to take your next career step

Executive Club

Executive Club

VP-level & above club to help you move beyond tactical case studies and into strategic discussion

Interactive Workshops

People & Process

Sessions that focus on workforce management, planning and training & development

Future Strategy/Technology

Technology

Next generation tools and technologies to push your contact center into an auto channel reality

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Community-Oriented Experiences

CCW brings the entire customer contact community under one roof. Spend a week with your community learning, networking and having fun through lunch and Learns, cocktail receptions, and our expo hall meet-ups.

IDG’s

Interactive Discussion Groups

Interactive Discussion Groups with small groups of 20 on the most pressing industry topics

Lunch & Learns

Tech & Innovation Day

Powered by CCW Digital, join fireside chats on automation, analytics, AI partners and more

Annual Cocktail Reception

5 O' Clock Somewhere

Happy Hour starts early at CCW so grab a drink & network in between sessions

Lunch & Learns

Exclusive Site Tours

Experience the customer contact centers and innovation hubs that Austin has to offer to help you rethink customer experience

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…and Unforgettable Moments!

Showcase Your Solution

See and be seen at the largest customer contact event series in the world.
Exhibiting at CCW will provide you with the opportunity you need to meet prospects & grow your customer base.
Find out about the exhibiting, branding, and thought leadership opportunities available to help you achieve your goals.

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Sponsors & Exhibitors
Media Partners