What is CCW?

Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series. With the balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. In 2018 we’re introducing our new look as Customer Contact Week.

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Hear from some of the most groundbreaking, inspirational people the customer contact industry has to offer as they share their journeys from where they started to where they are today.

Daymond John

Founder/CEO of FUBU, Presidential Ambassador for Global Entrepreneurship
Star of ABC's Shark Tank and CEO of The Shark Group

Chris Wardle

Head of Global Support

Aileen Allkins

Corporate Vice President - Customer Service & Support

Chip Liebenow

Director of Customer Care
The Home Depot

Gabriele Masili

General Manager, Windows & Devices Group Support Business Unit

Karen Walker

Director, Customer Care

Laura Marciano

Head of Customer Experience, Live

Kelli Barabasz

Vice President, Customer Care
National Notary Association


Future Leaders Lab

Future Leaders Lab

Certification program to help you gain the competencies you require to take your next career step

Executive Club

Executive Club

VP-level & above club to help you move beyond tactical case studies and into strategic discussion

Interactive Workshops

People & Process

Sessions on workforce management, planning and training & development, to support your agents and sharpen your process

Future Strategy/Technology


Next generation tools and technologies to push your contact center into an auto channel reality

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CCW brings the entire customer contact community under one roof. Spend a week with your community learning, networking and having fun through lunch and Learns, cocktail receptions, and our expo hall meet-ups.


Interactive Discussion Groups

Interactive Discussion Groups with small groups of 20 on the most pressing industry topics

Lunch & Learns

Tech & Innovation Day

Powered by CCW Digital, join fireside chats on automation, analytics, AI partners and more

Annual Cocktail Reception

5 O' Clock Somewhere

Happy Hour starts early at CCW so grab a drink & network in between sessions

Lunch & Learns

Exlusive Site Tours

Experience the customer contact centers and innovation hubs that Austin has to offer to help you rethink customer experience

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…and Unforgettable!

You’ll be learning and networking all week at CCW.
But most importantly, you’ll leave with an unforgettable and unparalleled experience with the customer contact community.

Showcase Your Solution

See and be seen at the largest customer contact event series in the world.
Exhibiting at CCW will provide you with the opportunity you need to meet prospects & grow your customer base.
Find out about the exhibiting, branding, and thought leadership opportunities available to help you achieve your goals.

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Sponsors & Exhibitors
Media Partners