What is CCW?
Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series. With the balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. In 2018 we’re introducing our new look as Customer Contact Week.
It’s easy to get where you want to go once the path has been paved. Hear from some of the most groundbreaking, inspirational people the customer contact industry has to offer as they share their journeys from where they started to where they are today. Be
Chief Executive Officer and Co-Founder
Rent the Runway
Chief Operating Officer
Global Lead of Customer Experience
Dr. Sydney Savion
Chief of Education Strategy
Dell EMC Education Services
Senior Vice President, Hilton Reservations and Customer Care
Vice President, Distribution Power Delivery Electric Operations
Head of Customer Care Operations WW
Electronic Arts (EA)
Customer Experience Professionals Association (CXPA)
Regional Partner Manager - North America CX
Senior Director of Product Innovation and Product Management
Senior Vice President, Customer Experience and Innovation
Chief Academic Officer
Head of Customer Listening and Engagement
Vice President, Client Experience Manager Client Onboarding and Service Delivery
Texas Capital Bank
Future Leaders Lab
Certification program to help you gain the competencies you require to take your next career step
VP-level & above club to help you move beyond tactical case studies and into strategic discussion
Topics ranging from workforce optimization and best-in-class agent tools to assisted service and technology to support agents
Next generation tools and technologies to push your contact center into an auto channel reality
CCW brings the entire customer contact community under one roof. Spend a week with your community learning, networking and having fun through lunch and Learns, cocktail receptions, and our expo hall meet-ups.
Interactive Discussion Groups with small groups of 20 on the most pressing industry topics
Lunch & Learns
Continue your learning over lunch as we bring like-minded peers together for meaningful conversations
Annual Cocktail Reception
Continue your networking and make the business connections you need to take your business further
Experience all that New Orleans has to offer, from customer contact centers to innovation hubs helping you to rethink customer experience
It’s not just about learning, CCW is also about creating unforgettable memories.
Take in the entire CCW experience and make it unforgettable.
Showcase Your Solution
See and be seen at the largest customer contact event series in the world.
Find out how exhibiting at CCW will provide you with the opportunity you need to meet prospects & grow your customer base.