What is CCW?
Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series. With the balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. In 2018 we’re introducing our new look as Customer Contact Week.
The CCW Shark
Founder/CEO of FUBU, Presidential Ambassador for Global Entrepreneurship
Star of ABC’s Shark Tank and CEO of The Shark Group
Daymond John has been a phenomenally successful business person for over 25 years. Along his entrepreneurial journey, through his many successes as well as failures, he has learned a few things about getting the best out of business and life. He believes the keys to his success include establishing the right mindset and following a few fundamental principles, which he calls his five “S.H.A.R.K Points”. Get ready as CCW Austin kicks off with Daymond John as he shares his unique goal-setting and achievement strategies, which will empower you to make positive changes in every aspect of their lives.
Hear from some of the most groundbreaking, inspirational people the customer contact industry has to offer as they share their journeys from where they started to where they are today.
Global Head of Community Advisory
VP, Call Center Director
Head of Global Support
Corporate VP - Customer Service & Support
Christina Crawford Kosmowski
Head of Customer Success
Customer Experience Principal
Director, Customer Care
Chief Diversity and Inclusion Officer
National Basketball Association (NBA)
Director of Client Experience
Head of Customer Experience, Live
VP of Customer Care
National Notary Association
AVP Customer & Corporate Services
Canadian Pacific Railway
Future Leaders Lab
Certification program to help you gain the competencies you require to take your next career step
VP-level & above club to help you move beyond tactical case studies and into strategic discussion
People & Process
Sessions that focus on workforce management, planning and training & development
Next generation tools and technologies to push your contact center into an auto channel reality
CCW brings the entire customer contact community under one roof. Spend a week with your community learning, networking and having fun through lunch and Learns, cocktail receptions, and our expo hall meet-ups.
Interactive Discussion Groups
Interactive Discussion Groups with small groups of 20 on the most pressing industry topics
Tech & Innovation Day
Powered by CCW Digital, join fireside chats on automation, analytics, AI partners and more
5 O' Clock Somewhere
Happy Hour starts early at CCW so grab a drink & network in between sessions
Exclusive Site Tours
Experience the customer contact centers and innovation hubs that Austin has to offer to help you rethink customer experience
…and Unforgettable Moments!
Showcase Your Solution
See and be seen at the largest customer contact event series in the world.
Exhibiting at CCW will provide you with the opportunity you need to meet prospects & grow your customer base.
Find out about the exhibiting, branding, and thought leadership opportunities available to help you achieve your goals.