What is CCW?

Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series. With the balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. In 2018 we’re introducing our new look as Customer Contact Week.

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The CCW Shark

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Daymond John

Founder/CEO of FUBU,
Presidential Ambassador for Global Entrepreneurship,
Star of ABC’s Shark Tank and CEO of The Shark Group

Daymond John has been a phenomenally successful business person for over 25 years. Along his entrepreneurial journey, through his many successes as well as failures, he has learned a few things about getting the best out of business and life. He believes the keys to his success include establishing the right mindset and following a few fundamental principles, which he calls his five “S.H.A.R.K Points”. Get ready as CCW Austin kicks off with Daymond John as he shares his unique goal-setting and achievement strategies, which will empower you to make positive changes in every aspect of their lives.

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Inspirational Speakers

Daymond John

Founder/CEO of FUBU, Presidential Ambassador for Global Entrepreneurship
Star of ABC's Shark Tank and CEO of The Shark Group

Aileen Allkins

Corporate VP - Customer Service & Support

Becky Ploeger

VP Sales and Service Strategy

John Pompei

Head of Player Experience Operations
Electronic Arts (EA)

Kelli Barabasz

VP of Customer Care
National Notary Association

Oris Stuart

Chief Diversity and Inclusion Officer
National Basketball Association (NBA)

Adam Toporek

Customers That Stick

Educational Formats

Future Leaders Lab

Future Leaders Lab

Certification program to help you gain the competencies you require to take your next career step

Executive Club

Executive Club

VP-level & above club to help you move beyond tactical case studies and into strategic discussion

Interactive Workshops

People & Process

Sessions that focus on workforce management, planning and training & development

Future Strategy/Technology


Next generation tools and technologies to push your contact center into an auto channel reality

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Community-Oriented Experiences


Interactive Discussion Groups

Interactive Discussion Groups with small groups of 20 on the most pressing industry topics

Lunch & Learns

Tech & Innovation Day

Powered by CCW Digital, join fireside chats on automation, analytics, AI partners and more

Annual Cocktail Reception

5 O' Clock Somewhere

Happy Hour starts early at CCW so grab a drink & network in between sessions

Lunch & Learns

Exclusive Site Tours

Experience Electronic Arts, IBM & Stitch Fix to help you rethink customer experience

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…and Unforgettable Moments!

Showcase Your Solution

See and be seen at the largest customer contact event series in the world.
Exhibiting at CCW will provide you with the opportunity you need to meet prospects & grow your customer base.
Schedule an appointment with us to find out about the sponsorship opportunities available to help you achieve your goals.

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Sponsors & Exhibitors
Media Partners