Fast Track Your Attendance
- The "CCW Shark", Daymond John
- Paul Wallace, Head of Global Customer Success, Halliburton
- Oris Stuart, Chief Diversity & Inclusion Officer, NBA
- Aileen Allkins, Corporate VP, Customer Service & Support, Microsoft
- Steve Grycuk, Chief Experience Officer, Dow Jones
- Jocelyn Hall, Director, Global Customer Operations, StubHub
- ...and many more!
This year we're at the Renaissance Austin, 15 minutes from the downtown... so grab your cowboy boots and get ready for live music, BBQ and CCW!
Are you ready to advance your career? Do you want to drive your employees towards career advancement? Your path to becoming the leader your contact center operation needs starts here!
Brought to you by CCW University, the Future Leaders Certification Program is laying the groundwork for the future growth and success of HIPOs (high-potential managers) who aspire to become Directors, VPs & Chiefs. The Future Leaders Certification Program is formatted to sharpen the skills and equip you with the tools you need for career growth and performance excellence. A five-module webinar series combined with a live training seminar led by industry experts at Customer Contact Week will help you and your team members gain the competencies you require to take your next career step.
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CCW Austin convened 350+ customer contact leaders at the Renaissance Austin this past October 9-12 for a week of intensive content and networking. The 2018 theme, Delivering World-Class Service with Speed & Efficiency, focused on the importance of speed and efficiency when it comes to delivering the best customer experience. We're returning to Austin next October 7-11!
View the Post Show Report to see more about what happened at CCW Austin last year, including who was there, who sponsored, what we loved and what we learned. Then join us for CCW Austin in 2019!
Thinking about attending CCW Austin? We are here to help you convince your colleague or manager to attend. Take a look at the top reason why you should attend. This ROI Toolkit includes:
- Convince your boss letter
- Top reasons to attend
- Estimated Budget Expense Sheet
- Registration Form
- and more!
If you would like a copy of this kit sent to you directly, contact us.
CCW Digital’s innagural Technology & Innovation Focus Day coalesce the thought-leading research and content generated by CCW Digital with the latest project case studies from CCW Austin’s top speakers. There’s no better forum for capturing key customer contact trends paired with the practical projects that set these macro trends in micro motion. Hosted by our CCW Analyst Team, the catalyst for all content featured under the CCW brand, join us for a live cross-industry customer contact briefing like you’ve never experienced.
To get a copy of this agenda sent to you directly, contact us here.
Join us this October in Austin as speakers from award-winning, ranked and indexed companies share best practice guides and keys to success in delivering world-class service with speed and efficiency. Take a look at who they are and why we chose to invite these leaders to be a part of our speaker faculty.
To get a copy of this piece to be sent to you, contact us here.