Fast Track Your Attendance

View Event Guide: CCW Austin

View Event Guide: CCW Austin

Last year, we just couldn't get enough CCW, so we went to Austin. This year, we've sharpened the event agenda and we're bringing more world-class speakers with us to lead the program. The Expo Hall will have even more innovative and state-of-the-art technologies and networking activities for you to meet the people you should connect with most.

Check out the official agenda to see what's in store for CCW in Austin including:
  • The "CCW Shark", Daymond John
  • Paul Wallace, Head of Global Customer Success, Halliburton
  • Oris Stuart, Chief Diversity & Inclusion Officer, NBA
  • Aileen Allkins, Corporate VP, Customer Service & Support, Microsoft
  • Steve Grycuk, Chief Experience Officer, Dow Jones
  • Jocelyn Hall, Director, Global Customer Operations, StubHub
  • ...and many more!

This year we're at the Renaissance Austin, 15 minutes from the downtown... so grab your cowboy boots and get ready for live music, BBQ and CCW!


CCW University: Future Leaders Certification Program

CCW University: Future Leaders Certification Program

Are you ready to advance your career? Do you want to drive your employees towards career advancement? Your path to becoming the leader your contact center operation needs starts here!

Brought to you by CCW University, the Future Leaders Certification Program is laying the groundwork for the future growth and success of HIPOs (high-potential managers) who aspire to become Directors, VPs & Chiefs. The Future Leaders Certification Program is formatted to sharpen the skills and equip you with the tools you need for career growth and performance excellence. A five-module webinar series combined with a live training seminar led by industry experts at Customer Contact Week will help you and your team members gain the competencies you require to take your next career step.


If you would like a copy of this to be sent to you directly, contact us

CCW Austin Early Event Info

CCW Austin Early Event Info

Last year, we just couldn't get enough CCW, so we went to Austin. This year, we've sharpened the event agenda and we're bringing more world-class speakers with us to lead the program. The Expo Hall will have even more innovative and state-of-the-art technologies and networking activities for you to meet the people you should connect with most.

Check out the early event info for a sneak peek at what's in store for CCW in Austin including:

  • The "CCW Shark", Daymond John
  • Paul Wallace, Chief Customer Officer, Halliburton
  • Oris Stuart, Chief Diversity & Inclusion Officer, NBA
  • Aileen Allkins, Corporate VP, Customer Service & Support, Microsoft
  • ...and many more!

This year we're at the Renaissance Austin, 15 minutes from the downtown... so grab your cowboy boots and get ready for live music, BBQ and CCW!


Past Attendee Snapshot

Past Attendee Snapshot

Interested in joining us at CCW Austin this year? Take a look at who attended last year!


Contact us if you would like a copy to be sent to you directly.

Current Attendee Snapshot

Current Attendee Snapshot

Take a look at who will be joining us at CCW Austin this year! To request a copy of this snapshot to be sent directly to you, contact us here


Last updated: 9/27/2018

CCW Austin ROI Toolkit

CCW Austin ROI Toolkit

Thinking about attending CCW Austin? We are here to help you convince your colleague or manager to attend. Take a look at the top reason why you should attend. This ROI Toolkit includes:

  • Convince your boss letter
  • Top reasons to attend
  • Estimated Budget Expense Sheet
  • Registration Form
  • and more!

If you would like a copy of this kit sent to you directly, contact us

View Event Guide: Technology & Innovation Focus Day Agenda

View Event Guide: Technology & Innovation Focus Day Agenda

CCW Digital’s innagural Technology & Innovation Focus Day coalesce the thought-leading research and content generated by CCW Digital with the latest project case studies from CCW Austin’s top speakers. There’s no better forum for capturing key customer contact trends paired with the practical projects that set these macro trends in micro motion. Hosted by our CCW Analyst Team, the catalyst for all content featured under the CCW brand, join us for a live cross-industry customer contact briefing like you’ve never experienced. 


To get a copy of this agenda sent to you directly, contact us here

Top Indexed Company Speakers

Top Indexed Company Speakers

Join us this October in Austin as speakers from award-winning, ranked and indexed companies share best practice guides and keys to success in delivering world-class service with speed and efficiency. Take a look at who they are and why we chose to invite these leaders to be a part of our speaker faculty. 


To get a copy of this piece to be sent to you, contact us here