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CCW Austin Sponsorship Prospectus

CCW Austin Sponsorship Prospectus

Interested in becoming an event partner for CCW Austin? Take a look at the Sponsorship Prospectus to get a better picture of the people attending and the prospects you could meet. If you'd like a copy sent to your inbox, email spex@iqpc.com

Industry Insights from Rent the Runway & Winc Wines

Industry Insights from Rent the Runway & Winc Wines

Industry disruptors are changing the way business is done, and changing the way customers buy and experience products and services. The disruptors of today are relentless, moving their way up the market, offering a product that's new, efficient and worthwhile. We spoke with Rent the Runway and Winc Wines to find out how they've created a business model to revolutionize an industry and change the customers' experience. View the complimentary interviews for more insights!


If you would like a copy of this interview to be sent to you directly, contact us

Special Feature: Troy Mills Profile

Special Feature: Troy Mills Profile

CCW University’s Future Leaders Certification Program is laying the groundwork for the future growth and success of high-potential managers who represent the next generation of contact center leadership. Serving as Chief Academic Officer of CCW University, Troy Mills joins us to share a little more about the importance of investing in high-potential managers as well as the value of CCW University.


If you would like a copy of this interview to be sent to you directly, contact us

CCW Early Event Info Flyer

CCW Early Event Info Flyer

Last year, we just couldn't get enough CCW, so we went to Austin. This year, we've sharpened the event agenda and we're bringing more world-class speakers with us to lead the program. The Expo Hall will have even more innovative and state-of-the-art technologies and networking activities for you to meet the people you should connect with most.

Check out the early event info for a sneak peek at what's in store for CCW in Austin including:
  • The "CCW Shark", Daymond John
  • Paul Wallace, Chief Customer Officer, Halliburton
  • Oris Stuart, Chief Diversity & Inclusion Officer, NBA
  • Aileen Allkins, Corporate VP, Customer Service & Support, Microsoft
  • ...and many more!

This year we're at the Renaissance Austin, 15 minutes from the downtown... so grab your cowboy boots and get ready for live music, BBQ and CCW!

Presentation: Wells Fargo on Metric for Success: Earning Customers for Life

Presentation: Wells Fargo on Metric for Success: Earning Customers for Life

Heather Magaha, SVP, Head of Treasury Management Client Services at Wells Fargo is a member of the CCW Advisory Board and she joined us at CCW Austin last year. View her presentation for more information on Wells Fargo's commitment to their customers, their program strategy and training techniques.

Presentation: Electronic Arts on Self Service vs. Assisted Service What’s the Right Balance?

Presentation: Electronic Arts on Self Service vs. Assisted Service What’s the Right Balance?

John Pompei, Head of Player Experience Operations at EA is the CCW Advisory Board Vice Chairperson and he also joined us at CCW Austin last year. View his presentation for more information on Electronic Arts' self-service, how they are improving the customer experience and the importance of transparency.

Presentation: Hilton on A Customer First Culture - Human Touch in a Digital World

Presentation: Hilton on A Customer First Culture - Human Touch in a Digital World

Mike Gathright, SVP Reservations & Customer Care at Hilton was a keynote speaker at CCW Austin last year. View his presentation for more information on Hilton's vision, innovation and how they put their customers first pre-, during-, and post-stay.

Presentation: The Home Depot on Servant Leadership: Do You Put Your Associates’ Needs Above Your Own?

Presentation: The Home Depot on Servant Leadership: Do You Put Your Associates’ Needs Above Your Own?

Thom Hacker, Director Online Contact Center at The Home Depot joined us at CCW Austin last year. View his presentation for more information on their vision, how they lead their teams to success and excellence, and inspire their employees.

CCW Austin 2017 Post Show Report

CCW Austin 2017 Post Show Report

In it’s inaugural year, CCW Austin convened 200+ customer contact leaders at the Horseshoe Bay Resort outside of Austin for a week of intensive content and networking. The 2017 theme, Intelligent Contact Centers in a Connect World, focused on the importance of connections of all types - business connections, mobile connections and personal connections.


View the Post Show Report to see more about what happened at CCW Austin last year, including who was there, who sponsored, what we loved and what we learned. Then join us for CCW Austin this year!