LegalZoom's Michelle Lopez: Empower Agents To Connect With Customers
Everyone knows the importance of the customer experience. The leaders featured in the CCW Digital Executive Interview Series have taken the action – and reaped the rewards. Get an inside look at how they did it, including the technology they used, strategies they employed and even the mistakes they made on their journeys to customer experience excellence.
Today's Guest: Michelle Lopez, LegalZoom
When it comes to empathizing, establishing trust and building customer relationships, your employees represent your greatest asset. Michelle Lopez discusses strategies for empowering agents to meaningfully connect with customers.
Lopez, the Director of Corporate Learning for LegalZoom, will be leading a site tour at CCW Fall this October.
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