Presentation: Hilton on A Customer First Culture - Human Touch in a Digital World

Presentation: Hilton on A Customer First Culture - Human Touch in a Digital World

Mike Gathright, SVP Reservations & Customer Care at Hilton was a keynote speaker at CCW Austin last year. View his presentation for more information on Hilton's vision, innovation and how they put their customers first pre-, during-, and post-stay.


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