Presentation: Electronic Arts on Self Service vs. Assisted Service What’s the Right Balance?

Presentation: Electronic Arts on Self Service vs. Assisted Service What’s the Right Balance?

John Pompei, Head of Player Experience Operations at EA is the CCW Advisory Board Vice Chairperson and he also joined us at CCW Austin last year. View his presentation for more information on Electronic Arts' self-service, how they are improving the customer experience and the importance of transparency.


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