CCW University: Introducing Our Chief Academic Officer
Troy Mills, Chief Academic Officer, CCW University
Troy Mills is a former leader at Walgreens Customer Care Operations. In his role, he was accountable for the strategic direction as well as the service delivery for customer care across the business. Walgreens services over 1 Billion calls annually across its 7800 stores and 25 contact centers. In this role since early 2011, Troy was charged with leading the Customer Care Transformation, which supports the company’s goals to be the leading Health and Wellness company in the country.
Prior to joining Walgreens, Troy was Vice President of Operations, Quality and India Benefits Services for Hewitt Associates. He was accountable for leading the 6100 person Shared Services organization for the Benefit Outsourcing division as well as leading both the LEAN Quality Office and the Benefits Outsourcing Business Transformation Program. Troy has over 22 years of experience in Operations, IT and Quality, the vast majority of it spent with General Electric where his last role was V.P. - Global Operations & Collections Leader for the consumer banking division GE Money.