Media Partners

CCW provides contact center, customer service media, analyst and associations with unparalleled access to what’s happening in the industry today.

If you’re interested in becoming a media partner, contact us today.

Lily Zheng

Lily Zheng
Trainee Marketing Manager
Email: Lily.Zheng@customermanagementpractice.com
Phone: 212-885-2679

CCW LinkedIn Group
Website: https://www.linkedin.com/groups/119551

Join the official CCW Conference & Expo LinkedIn Group to receive weekly announcements featuring event updates, new industry content and more. Read More

CCW Digital
Website: https://www.callcenterweekdigital.com/

CCW Digital is the global online community and research hub for more than 150,000 customer contact professionals.With the mission of creating customer contact rockstars, CCW Digital provides the customer contact community with the research, analysis, and network required to optimize their customer contact operations. Representing organizations big and small from... Read More

AI - Artificial Intelligence
Website: https://www.linkedin.com/groups/8583275

‘AI - Artificial Intelligence’ brings together business professionals, scientists, physicians, engineers and a wide range of other people from academia and industry to discuss anything related to developments and innovations in Artificial Intelligence. Professionals from fields including IT, Manufacturing, Finance, Healthcare, Life Sciences, Defense, Aerospace, Agriculture, the Chemical Industry. Law,... Read More

Austin Contact Center Alliance
Website: http://accalliance.memberlodge.org

The Austin Contact Center Alliance (ACCA) is a dynamic, professional organization that serves as Central Texas’ resource for industry information, networking and educational opportunities. Our mission is to foster solutions that meet the needs of the Central Texas contact center industry through networking, professional development, and community leadership. We are... Read More

Chatbots Journal
Website: https://chatbotsjournal.com/

Chatbots Journal is a platform for bot enthusiasts to share and learn all about how chatbots work, what will be the future of early adoption of the technology & why implementation can gain some extra mileage. Chatbots Journal is run by volunteers from various industry leaders, software developers, writers & AI researchers... Read More

CRMXchange
Website: http://www.crmxchange.com

CRMXchange has developed unique industry insights into the business intelligence and professional programs required for successful operations. Known by our audience as the “event site,” we are experts in Webcast hosting. Visitors to the site can participate in over 100 yearly interactive educational webinars. Register free with CRMXchange to receive... Read More

Customer Care Network
Website: https://www.linkedin.com/groups/69045/profile

Get access to the knowledge, know how and expertise of a 11,000+ member collective of the brightest, most accomplished Customer Care professionals worldwide. Engage, inquire and participate in ongoing conversations, discussions, meetings online and/or face-to-face! Join now and connect to the group’s founder: https://nl.linkedin.com/in/houthuijzen Read More

CXPA
Website: http://www.cxpa.org

The CXPA supports the professional development of its members and advances the field by providing research and education, developing standards, offering networking opportunities, promoting the industry, and creating a better understanding of the discipline of Customer Experience.Founded in 2011, the Customer Experience Professionals Association is the premier global non-profit organization dedicated... Read More

Customer Service Operations
Website: https://www.linkedin.com/groups/1965404

A forum specifically designed for service and support professionals in telecom industry. Open discussion and networking for both technical support and customer service best practices. Read More

Enterprise Management 360˚
Website: http://www.em360tech.com

Keeping busy executives up to date with reports on the latest IT trends, presenting views from expert analysts and solution providers; EM360° offers specialist coverage making it the comprehensive guide for all aspects of organisational IT. With an established medium for editorial and online resources, we serve a global audience of C-level... Read More

Fast Leader
Website: http://www.fastleader.net

The Fast Leader Show is a weekly podcast created to help you move onward and upward faster in your career and life. Each week, well-respected industry leaders and special guests share their personal stories, share insights, strategies, and lessons learned to help you lead an effective and efficient operation. We... Read More

Robotics Process Automation
Website: https://www.linkedin.com/groups/10308254

Robotics Process Automation is a group for RPA experts to exchange views and learn form leading practices. This group will be a common platform for Product vendors, Service providers and end users to share experiences. Read More

The Global CX Brainstorm
Website: https://www.linkedin.com/groups/3953860

For customer experience heroes who Live CX everyday!It is the new way to network, exchange best practices, collaborate over ideas and innovate CX for industries across the world.We use customer context and real-time collaboration capabilities to focus creative thoughts and energy.For a sneak peek, visit the Telecom CX Disrupt at... Read More

International Customer Service Association (ICSA)
Website: http://icsatoday.org/

The ICSA is the only non-profit professional organization dedicated to providing professional development opportunities to customer service providers. The ICSA is the leader in recognition of both individuals and organizations that provide superior customer experiences and hosts National Customer Service Week the first week of every October.The Mission of the... Read More

The IoT Magazine
Website: https://theiotmagazine.com/

The #1 place to learn about IoT. It is a platform for IoT enthusiasts to share and learn all about latest trends and technologies. Experts, authors, developers and thought leaders come together and share their learning, research studies, projects or anything that adds value to our audience. Check out some of their articles:Why IoT... Read More

Society of Workforce Planning Professionals
Website: http://www.swpp.org

The Society of Workforce Planning Professionals (SWPP) is a global organization devoted to facilitating education and networking opportunities among workforce planners.SWPP provides its membership with a variety of services, including:• Member-only access to certain areas of the SWPP website • E-mail Tip of the Week• Quarterly newsletters with timely articles written by industry experts • Regional... Read More

Telecom Reseller
Website: http://www.telecomreseller.com

Telecom Reseller is your source for news, information and insight on Unified Communications, Cloud and Collaboration. We report extensively on enterprise grade cloud, mobility, Skype, WebRTC and on prem based solutions. Our eBulletins, podcasts, broadcasts, online and print editions reach over 40,000 qualified readers. For a free subscription visit http://telecomreseller.com/subscribe-form/.... Read More



Check out the list of sponsors on board for CCW Fall!