• No notifications yet.
  • Sign Out
logo image
  • logo image
Registered User? Login
Forgot Password?
Sign Up
loader image
New User? Sign Up
Forgot Password?
Login
loader image

    2024 Speakers


    Speakers

     

    Customer Contact Week (CCW) features an impressive lineup of speakers who are pioneers in the customer contact sector. This diverse group includes seasoned executives from renowned global brands, leading-edge service providers, innovative startups, and influential industry thought leaders. These speakers bring a wealth of experience, offering valuable insights into the latest customer service trends, technologies, and strategies. Their expertise spans areas such as omnichannel communication, AI-driven customer experiences, workforce optimization, and digital transformation. By sharing real-world case studies and actionable advice, they help businesses elevate customer engagement and drive operational success.

    image placeholder
    TW
    Theresa Watts
    SVP, Human Resources, Diversity, Equity, and Inclusion
    True Religion Brand Jeans
    image placeholder
    PF
    Peter Fader
    Professor of Marketing
    The Wharton Business School
    image placeholder
    ES
    Eric Smuda
    Chief Experience Officer
    Likewize
    image placeholder
    SF
    Sallie Freas
    SVP, Workforce Management, IVR/Routing & Insights
    Truist
    image placeholder
    SC
    Steve Chambers
    VP, Enterprise Contact Center
    SutterHealth
    image placeholder
    TW
    Tamika Williams
    Director, Contact Center & Operations
    Stamford Health
    image placeholder
    MM
    Mat Makay
    Senior Director, Workforce Planning & Operations (Central Support)
    Carbon Health
    image placeholder
    MR
    Matt Robertson
    Director, Workforce Management & Operations Analytics
    Florida Blue
    image placeholder
    LB
    Lisa Blanda
    Director, Customer Care Business Operations
    Rodan + Fields
    image placeholder
    VA
    Victor Alonso
    Head of Customer Service
    El Car Wash
    image placeholder
    DF
    Dorina Flesher
    Director, Customer Experience
    Aurora Parts
    image placeholder
    GR
    Gina Reilly Coates
    Senior Director, Care Operations
    GrubHub
    image placeholder
    TL
    Terry Lang
    Director, Customer Experience
    Edcor
    image placeholder
    CB
    Chad Blanton
    Director, Workforce Management
    North American Bancard
    image placeholder
    BY
    Brandi Yates
    AVP of Learning and Development
    Ultimate Medical Academy
    image placeholder
    JB
    Jaysa Boyer-Tushaus
    Head, Employer Engagement
    Ultimate Medical Academy
    image placeholder
    ER
    Elena Reinert
    VP, Director of Self Service Client Experience
    T. Rowe Price
    image placeholder
    NK
    Nicole Kyle
    Managing Director, Research
    Customer Management Practice
    image placeholder
    SC
    Shawn Castle
    VP, Client Experience & Customer Care
    Sun Auto Tire & Service
    image placeholder
    SF
    Stephen Framil
    Corporate Global Head of Accesibility
    Merck & Co.
    image placeholder
    CA
    Cristina Ackas
    VP, Inclusion, Equity & Belonging
    DraftKings
    image placeholder
    AS
    Andy Schulkind
    VP Customer Experience
    Domino North America
    image placeholder
    LR
    Leigh Roach
    Director, Store & Customer Support
    Johnston & Murphy
    image placeholder
    JB
    Julia Binder
    Senior Director, CX Strategy & Analytics
    Toast
    image placeholder
    TW
    Torrin Webb
    Customer Experience Strategist
    Nationwide
    image placeholder
    BP
    Becca Pike
    Director, Member Services
    UFCU
    image placeholder
    LL
    Lisa LaRonde
    President
    RSG International
    image placeholder
    AP
    Angela Pereira Saafigueroa
    Therapist
    Heart of Amber Therapy
    image placeholder
    MS
    Mariam Sarr
    Director, Customer Insights
    IntraFi
    image placeholder
    MT
    Mariano Tan
    President & CEO
    Prosodica - FreeClimb from Vail
    image placeholder
    RJ
    Rebecca Jones
    President
    Mosaicx
    image placeholder
    AS
    Anant Singh
    VP of Global GTM
    Sanas.ai
    image placeholder
    JG
    Jeff Givens
    Chief Operating Officer
    JDA TSG
    image placeholder
    MP
    Milind Pansare
    VP, Product Marketing
    Observe.AI
    image placeholder
    BS
    Brookelynn Sullivan
    Research Analyst & Program Manager
    Customer Management Practice
    image placeholder
    SK
    Sandy Ko
    Founder & Principal, CCWomen; Senior Analyst, Customer Contact & Conference Director
    Customer Management Practice
    image placeholder
    SO
    Shiwon Oh
    Head of Content
    Customer Management Practice
    image placeholder
    NN
    Nathan Nickens
    Principal Analyst & Divisional Director
    Customer Management Practice
    image placeholder
    AK
    Anne Kumlin
    Senior Director, Customer Service
    Enovis
    image placeholder
    GK
    Gene Kropfelder
    Executive Director Customer Care & Experience Deposits and Invest
    Ally Financial
    image placeholder
    CC
    Cheryl China
    Senior Vice President Retail Servicing
    Citizens Bank
    image placeholder
    CV
    Chante Van Wyk
    Head of Outsourced Solutions - NA
    Nutun
    image placeholder
    CM
    Crissy McNutt
    Director, Workforce Management
    GrubHub
    image placeholder
    EM
    Erica McMannes
    Chief People & Community Officer
    Instant Teams
    image placeholder
    DW
    Dr. Hui Wu-Curtis
    Chief Executive Officer
    SupportU
    image placeholder
    KF
    Kacey Felila Tolua
    Senior Director, CEC Technology - Channels and Self-Service
    Marriott
    image placeholder
    JP
    Judith Platz
    Chief Customer Officer
    Support Logic
    image placeholder
    MP
    Melissa Pollock
    VP Client Success
    AmplifAI
    image placeholder
    BC
    Brian Cantor
    Managing Director, CCW Digital
    Customer Management Practice
    image placeholder
    JD
    Jenn Duska
    Sr. Consultant, Voice of the Customer
    Nationwide
    image placeholder
    BL
    Brooke Lynch
    Divisional Director of Digital
    Customer Management Practice
    image placeholder
    LS
    Lisa Strate
    Former Associate Director, Customer Experience & Innovation
    Purple
    image placeholder
    KV
    Kendrick Vaughns
    Director, Information Technology
    State of Tennessee
    image placeholder
    AB
    Ashish Bisaria
    President and COO
    Trajector
    image placeholder
    MB
    Matt Bange
    Manager, Solution Consulting
    Five9
    image placeholder
    MS
    Martha Sager
    Strategic Account Executive
    Nextiva
    image placeholder
    JS
    Jennifer Sewell
    Senior Director, Product and Brand Marketing
    Ada
    image placeholder
    JG
    Jenny Graham
    Owner
    Zelus
    image placeholder
    DL
    David Lover
    Senior Director Portfolio Maximization Global AI Practice Lead
    Avaya
    image placeholder
    EB
    Eric Burdullis
    VP Operations
    Checkr
    image placeholder
    TB
    Takia Butler
    Director, Customer Experience Operations
    GrubHub
    image placeholder
    DD
    Dr. Shikha Desai
    VP, Operations, Student Resources
    United Health Care
    image placeholder
    DM
    Domenic Millen
    Head of Contact Center, Telesales and Social Media
    Allianz Partners
    image placeholder
    SP
    Sammy Patterson
    Director of Quality, Academy and Performance Coaching
    Accolade
    image placeholder
    BR
    Buddy Reeves
    Lead Application Analyst
    Exact Sciences
    image placeholder
    DR
    Daniel Rood
    SVP of Marketing
    ASAPP
    image placeholder
    AS
    Audrey Steeves
    Content Analyst
    Customer Management Practice
    image placeholder
    AT
    Alon Talmor
    CEO, Founder
    Ask-AI
    image placeholder
    CT
    Cosimo Trapani
    Senior Director, Customer Experience and Operations
    1-800-Flowers
    image placeholder
    JW
    Joyce Welage
    Director of Office Operations
    Roto Rooter
    image placeholder
    CV
    Cathryn Valladares
    VP of Enterprise Solutions
    Nextiva
    image placeholder
    CB
    Colleen Beers
    President and Global Head of Alorica Trust & Safety
    Alorica
    image placeholder
    NC
    Nicole Corriveau
    Manager - Solution Engineering
    Freshworks
    image placeholder
    JD
    Jennifer Di Tirro
    VP, Business Development
    Qualfon
    image placeholder
    JG
    Jon Garrett
    Vice President of Clinical Operations
    CareAbout
    image placeholder
    SG
    Shelly Griessel
    Vice President of Customer Support
    JetBlue
    image placeholder
    PK
    Paul Kleen
    CEO
    Pitchit
    image placeholder
    JK
    Julian Kochummen
    IT Leader | Servitude Leadership | Innovation
    CareAbout
    image placeholder
    MM
    Matt McKernan
    SVP, Americas
    Content Guru
    image placeholder
    CP
    Chris Purpura
    VP, Customer Service
    Neiman Marcus
    image placeholder
    FW
    Frank Wassenbergh
    CX Tech Practice Leader
    Cloudlinx
    image placeholder
    AW
    Andy Watson
    Product Marketing Manager
    RingCentral
    image placeholder
    JZ
    John Zell
    Head of Data Products and Strategy
    Qualfon
    image placeholder
    GB
    Geoff Burbridge
    EVP, Head of the Truist Care Centers
    Truist
    image placeholder
    JP
    Joe Przybylowski
    SVP, Digital
    iQor
    image placeholder
    JB
    Jaimie Bell
    VP, Client Solutions
    The Office Gurus
    image placeholder
    LC
    Lydia Clayton
    AVP, Contact Center Operations & Center of Excellence
    Cox Automotive
    image placeholder
    HF
    Harry Folloder
    Chief Digital & Technology Officer
    Alorica
    image placeholder
    TH
    Trent Hoerman
    Director of Engagement Operations
    Dollar Shave Club
    image placeholder
    MM
    Mario Matulich
    President
    Customer Management Practice
    image placeholder
    DP
    Deana Perrin
    Sr Director - Broker & Provider Experience
    Blue Shield California
    image placeholder
    LR
    Lihod Rachmilevitch
    Chief Services Officer
    Own Company
    image placeholder
    GV
    Gadi Vered
    Senior Vice President, Customer Support and Implementation
    Own Company
    image placeholder
    MZ
    Mike Zayonc
    Co-Founder
    Kodif
    image placeholder
    JM
    Jenn MacIver Edwards
    VP, Customer Experience
    Five9
    image placeholder
    MD
    Michael DeJager
    Managing Director, Events
    Customer Management Practice
    image placeholder
    LH
    Leila Horejsi
    Head of Customer Experience
    Maven AGI
    image placeholder
    EC
    Eleanor Cooper
    CEO
    Pathstream
    image placeholder
    DR
    Donna Reed
    Chief Revenue & Marketing Officer
    Intelogix
    image placeholder
    LG
    Lance Gruner
    EVP, Global Customer Care
    Mastercard
    image placeholder
    MG
    Michael Guerrero
    Director, Cloud Telephony and CRM
    AdventHealth
    image placeholder
    CF
    Carlo Fiore
    Head of Solutions
    Digicel

    Speaker Enquiry

    Speak at CCW

     

    Interested in joining the speaker lineup? If you have a topic you're passionate about that would be beneficial to fellow customer contact professionals, please fill out the form below for more information on speaking at this event!


    <div style="text-align: center; font-size:22px;"> <br /> </div> <div style="text-align: center; font-size:22px;"> Form submitted.&nbsp; <span style="font-size: 22px;">Someone from our team will be in touch soon to discuss your request.</span> </div> <div style="text-align: center; font-size:22px;"> Thank you! </div>