Meet the Speakers

CCW Shark


Daymond John
Daymond John
Founder/CEO of FUBU, Presidential Ambassador for Global Entrepreneurship
Star of ABC's Shark Tank and CEO of The Shark Group

Featured Keynotes


Monica Marquez
Monica Marquez
Global Head of Community Advisory
Google
Jocelyn Hall
Jocelyn Hall
Director Global Customer Operations
StubHub
Paul Wallace
Paul Wallace
Head of Global Customer Success
Halliburton
Adam Toporek
Adam Toporek
Founder
Customers That Stick
Aileen Allkins
Aileen Allkins
Corporate VP - Customer Service & Support
Microsoft
Gabriele Masili
Gabriele Masili
General Manager, Windows & Devices Group Support Business Unit
Microsoft
Kelli Barabasz
Kelli Barabasz
VP of Customer Care
National Notary Association
Oris Stuart
Oris Stuart
Chief Diversity and Inclusion Officer
National Basketball Association (NBA)
Steve Grycuk
Steve Grycuk
Chief Experience Officer
Dow Jones
Blake Jorgensen
Blake Jorgensen
COO and CFO
Electronic Arts (EA)
Jovana Teodorovic
Jovana Teodorovic
Head of People and Culture
Rover.com

Site Tour Experience Leaders


Alex Bentley
Alex Bentley
Product Management Leader & Coach
IBM
Joni Saylor
Joni Saylor
Design Principal
IBM
Scott Arrieta
Scott Arrieta
Director of Client Experience
Stitch Fix
John Pompei
John Pompei
Head of Player Experience Operations
Electronic Arts (EA)

Workshop Leaders


Jeff Arnold
Jeff Arnold
Contact Center Operations Lead - Verizon Wireless Sales Chat
Verizon Wireless
Brian LaRoche
Brian LaRoche
Marketing Director
CallMiner
Jim Iyoob
Jim Iyoob
Chief Customer Officer
Etech Global Services

Technology & Innovation Focus Leaders


Laura Marciano
Laura Marciano
Head of Customer Experience, Live
Vimeo
Brian Cantor
Brian Cantor
Director & Principal Analyst
CCW Digital
Michael DeJager
Michael DeJager
Principal Analyst & Divisional Director
CCW Digital
Mario Matulich
Mario Matulich
Executive Director
CCW Digital
Max Ribitzky
Max Ribitzky
Head of Commercial Research
CCW Digital
Kathleen Attinello
Kathleen Attinello
Head of Enterprise Customer Service & Technical Support
Dun & Bradstreet

People/Process/Technology Tracks


Chip Liebenow
Chip Liebenow
Director of Customer Care
The Home Depot
Christina Crawford Kosmowski
Christina Crawford Kosmowski
Head of Customer Success
SLACK
Deb Zell
Deb Zell
Director of Customer and User Experience
Dell
Kelli Barabasz
Kelli Barabasz
VP of Customer Care
National Notary Association
Pam Arpin
Pam Arpin
AVP Customer & Corporate Services
Canadian Pacific Railway
Josh Alvord
Josh Alvord
VP of Customer Success
Canopy
Kristy Myrick
Kristy Myrick
Senior Director, Customer Care
Hilton Worldwide
Jovana Teodorovic
Jovana Teodorovic
Head of People and Culture
Rover.com

CCW Executive Club


Chris Wardle
Chris Wardle
Head of Global Support
Thumbtack
Scott Wilson
Scott Wilson
Customer Experience Principal
FedEx
Jon Halvorsen
Jon Halvorsen
Contact Center Director
1-800 Contacts
Ron Safarik
Ron Safarik
VP Participant Services
Fringe Benefit Group
Katie Bonner
VP of Marketing & Member Experience
UnitedHealth Group

Interactive Discussion Group Leaders


Blake Paige Yakatan
Blake Paige Yakatan
Director of Customer Experience
Parachute Home
Chris Zenner
Chris Zenner
Director, Customer Contact Center Operations
Pacific Gas and Electric
Gregg Dube
Gregg Dube
AVP
Nationwide
Karen Walker
Karen Walker
Director, Customer Care
Anthem
Laura Marciano
Laura Marciano
Head of Customer Experience, Live
Vimeo
Scott Arietta
Scott Arietta
Director of Client Experience
Stitch Fix
David Johnston
David Johnston
Social Media Strategist
Transportation Security Administration (TSA)
Angela Reed
Angela Reed
Executive Director of Sales Development
TriNet
Divya Wakankar
Divya Wakankar
Head of Communication Innovation and Next Generation Services Product Management
BICS
Sue Hoffman
Sue Hoffman
AVP, Customer Experience
Colonial Life
Eric Bruce
Eric Bruce
Head of Visitor Experience
Minneapolis Institute of Art
Amanda Askins
Assistant Director Call Center Operations
Wynn Las Vegas

CCW University


Joni Washington
Joni Washington
VP, Call Center Director
Fidelity Bank
Conor Volpe
Conor Volpe
Associate Manager, Service Cloud Product and Community Marketing
Salesforce
Debi Mongan
Debi Mongan
Founder
The Mindful Call Center
Docia Myer
Docia Myer
Chief Education Officer
CCW University
Myra Golden
Myra Golden
Customer Experience Designer
Myra Golden Seminars, LLC
Nicole Granucci
Nicole Granucci
Head of Community Marketing
Salesforce
Troy Mills
Troy Mills
Chief Academic Officer
CCW University

The 2018 CCW Advisory Board


Becky Ploeger
Becky Ploeger
VP Sales and Service Strategy
USAA
Celika Caldwell
Celika Caldwell
VP of Experience Design
AARP
Cheryl China
Cheryl China
SVP, Escalations
Citizens Bank
Colleen Beers
Colleen Beers
SVP Strategic Accounts
Alorica
Docia Myer
Docia Myer
Chief Education Officer
CCW University
Frank Suljic
Frank Suljic
SVP of Strategic Sales
Mattersight
Gabriele Masili
Gabriele Masili
General Manager, Windows & Devices Group Support Business Unit
Microsoft
Gene Lunger
Gene Lunger
EVP Retail Operations
Ashley HomeStore
Janet Solomon
Janet Solomon
SVP, Head of Client Contact Center
SunTrust Bank
Jeanne Bliss
Jeanne Bliss
President
Customer Bliss
Jennifer Hanson
Jennifer Hanson
Senior Director, Target.com Guest Services & Gift Card Operations
Target
Jim Iyoob
Jim Iyoob
Chief Customer Officer
eTech Global Services
John Pompei
John Pompei
Head of Player Experience Operations
Electronic Arts (EA)
Kathleen Attinello
Kathleen Attinello
Head of Enterprise Customer Service and Technical Support
Dun & Bradstreet
Kevin Bottoms
Kevin Bottoms
Global Vice-President, Business Development
TELUS International
Mark Killick
Mark Killick
VP, Care
Grubhub
Mary Beth Jenkins
Mary Beth Jenkins
Chief Operating Officer
UPMC
Paul Selby
Paul Selby
Head of Product Marketing
ServiceNow
Ronny Haimé
Ronny Haimé
VP, Global Head of Service Delivery
Groupon
Shep Hyken
Shep Hyken
Chief Amazement Officer
Shepard Presentations, LLC
Steve Prodger
Steve Prodger
SVP, Customer Experience & Innovation
Smart Action
Troy Mills
Troy Mills
Chief Academic Officer
CCW University
Wendy Liu
Wendy Liu
Vice President Customer Experience and Executive Care Response Liaison
Comcast



Check out the list of sponsors on board for CCW Fall!