October 9-12, 2018
Austin, TX

Meet the Speakers

Game Changer Keynote


Daymond John
Daymond John
Founder/CEO of FUBU, Presidential Ambassador for Global Entrepreneurship
Star of ABC's Shark Tank and CEO of The Shark Group

Featured Keynotes


Aileen Allkins
Aileen Allkins
Corporate Vice President - Customer Service & Support
Microsoft
Gabriele Masili
Gabriele Masili
General Manager, Windows & Devices Group Support Business Unit
Microsoft
Kelli Barabasz
Kelli Barabasz
Vice President of Customer Care
National Notary Association
Oris Stuart
Oris Stuart
Chief Diversity and Inclusion Officer
National Basketball Association (NBA)
Steve Grycuk
Steve Grycuk
Chief Experience Officer
Dow Jones

Technology & Innovation Focus Leaders


Laura Marciano
Laura Marciano
Head of Customer Experience, Live
Vimeo

People/Process/Technology Tracks


Pam Arpin
Pam Arpin
Assistant Vice President Customer & Corporate Services
Canadian Pacific Railway
Chip Liebenow
Chip Liebenow
Director of Customer Care
The Home Depot
Christina Crawford Kosmowski
Christina Crawford Kosmowski
Head of Customer Success
SLACK
Deb Zell
Deb Zell
Director of Customer and User Experience
Dell
Josh Ramsey
Josh Ramsey
Corporate Director, Customer Care
Hilton
Kelli Barabasz
Kelli Barabasz
Vice President, Customer Care
National Notary Association

CCW Executive Club


Chris Wardle
Chris Wardle
Head of Global Support
Thumbtack
Scott Wilson
Scott Wilson
Customer Experience Principal
FedEx

Interactive Discussion Group Leaders


Blake Paige Yakatan
Blake Paige Yakatan
Director of Customer Experience
Parachute Home
Chris Zenner
Chris Zenner
Director, Contact Center Operations
Pacific Gas and Electric
Karen Walker
Karen Walker
Director, Customer Care
Anthem
Laura Marciano
Laura Marciano
Head of Customer Experience, Live
Vimeo

CCW University


Conor Volpe
Conor Volpe
Associate Manager, Service Cloud Product and Community Marketing
Salesforce
Debi Mongan
Debi Mongan
Founder
The Mindful Call Center
Docia Myer
Docia Myer
Chief Education Officer
CCW University
Myra Golden
Myra Golden
Customer Experience Designer
Myra Golden Seminars, LLC
Nicole Granucci
Nicole Granucci
Head of Community Marketing
Salesforce
Troy Mills
Troy Mills
Chief Academic Officer
CCW University

The 2018 CCW Advisory Board


Becky Ploeger
Becky Ploeger
Vice President Of Customer Care
PetSmart
Bob Azman
Bob Azman
VP Traveler Services, Americas and Global
Carlson Wagonlit Travel
Celika Caldwell
Celika Caldwell
VP of Experience Design
AARP
Cheryl China
Cheryl China
SVP, Escalations Director
Citizens Bank
Colleen Beers
Colleen Beers
SVP Strategic Accounts
Alorica
Docia Myer
Docia Myer
Chief Education Officer
CCW University
Frank Suljic
Frank Suljic
SVP of Strategic Sales
Mattersight
Gabriele Masili
Gabriele Masili
General Manager, Windows & Devices Group Support Business Unit
Microsoft
Gene Lunger
Gene Lunger
EVP Retail Operations
Ashley HomeStore
Heather Magaha
Heather Magaha
SVP, National Client Service Manager
Wells Fargo Bank, NA
Janet Solomon
Janet Solomon
SVP, Head of Client Contact Center
SunTrust Bank
Jeanne Bliss
Jeanne Bliss
President
Customer Bliss
Jennifer Hanson
Jennifer Hanson
Senior Director, Target.com Guest Services & Gift Card Operations
Target
Jim Iyoob
Jim Iyoob
Chief Customer Officer
eTech Global Services
John Pompei
John Pompei
Head of Player Experience Operations
Electronic Arts (EA)
Kathleen Attinello
Kathleen Attinello
Head of Enterprise Customer Service and Technical Support
Dun & Bradstreet
Kevin Bottoms
Kevin Bottoms
Global Vice-President, Business Development
TELUS International
Mark Killick
Mark Killick
VP, Care
Grubhub
Mary Beth Jenkins
Mary Beth Jenkins
Chief Operating Officer
UPMC
Paul Selby
Paul Selby
Head of Product Marketing
ServiceNow
Ronny Haimé
Ronny Haimé
VP, Global Head of Service Delivery
Groupon
Shep Hyken
Shep Hyken
Chief Amazement Officer
Shepard Presentations, LLC
Steve Prodger
Steve Prodger
SVP, Customer Experience & Innovation
Smart Action
Troy Mills
Troy Mills
Chief Academic Officer
CCW University
Wendy Liu
Wendy Liu
Vice President Customer Experience and Executive Care Response Liaison
Comcast



Check out the list of sponsors on board for CCW Fall!