Al CookProduct Director and Head of Contact Center Business
Al is Director of Product Marketing at Twilio, and Head of Contact Center business, responsible for product management, engineering and marketing. Al helps businesses build better customer experiences by using Twilio APIs, including SMS, voice, video, chat, and omni-channel routing. Before Twilio Al was VP Product at Metaswitch Networks, and prior to that was a consultant with Deloitte. Al has lived and worked in the UK, Australia and California, and majored in Computer Science.