Becky PloegerVice President Of Customer Care
Becky Ploeger is the newly appointed VP of Customer Care at PetSmart. Previously, she was the Vice President of Contact Centers at Express Scripts. Prior to Express Scripts, Becky was a VP at Kohl’s Department Stores overseeing customer service and sales contacts via phone, email and chat for all digital channels including Kohls.com, mobile, tablet, Yes2You loyalty program and the digital in-store experiences.
She lives in Milwaukee, Wisconsin with her husband and four children, and holds a BBA in Information Systems and Management from the University of Cincinnati.