Ben LondonGlobal Lead of Customer Experience
As Global Lead of Customer Experience for MoneyGram, a leading money transfer company operating in 200 countries, Ben London has successfully created and continues to implement multi-layered initiatives from the ground up that focus on identifying customer insights and optimizing customer journeys. His passion for creating value for customers, while also building an internal culture of empowerment and a customer-centric focus has had far-reaching effects. Prioritizing his focus on high impact areas, Ben quickly has seen the positive effect of his efforts across the enterprise and with customers. Ben’s successes are in part derived from his prior roles that provided vastly different perspectives on how to put the customer first from any corner of an organization, including through work in the areas of corporate strategy, IT strategy, organizational readiness, operations, and sales. On a more personal level, Ben shares his passion for helping people by teaching basic financial literacy skills at a local homeless youth organization in Minneapolis.