Chad Toppass


Customer Experience Analytics
Nintendo


11:00 AM Bringing both Macro and Micro VOC Data to Life

  • Best practices in consolidating VOC data into a dashboard meaningful for both micro and macro analysis
  • Translating VOC insights into tangible and actionable steps for improved CX

2:45 PM Nintendo’s 5 Pillar Voice of Customer Framework

+ Learn the five distinct pieces of a multifaceted VOC program, from data collection to engagement
+ How automation can be leveraged as a tool to free up analysts and provide insights
+ Examples in effectively actioned insights


Check out the incredible speaker line-up to see who will be joining Chad.

Download The Latest Agenda