Chris Wardle


Head of Global Support
Thumbtack


3:20 PM Striking CSAT: Reinventing Contact Center Metrics and Incentives

  • Why CSAT isn’t fair to agents and deserved an overhaul
  • Four new metrics to better serve the business and set agents up for success
  • Rewards structure around new metrics


Check out the incredible speaker line-up to see who will be joining Chris.

Download The Latest Agenda