Director, Customer Contact Center Operations Pacific Gas and Electric
Chris joined PG&E in 2013 as Director of Customer
Service Local Offices and currently serves as Director of Contact Center
Operations and Work Force Management; leading PG&E’s 4 Contact Centers
comprised of over 1000 employees.
In his role, Chris is responsible for building, developing and
leading a world-class customer service organization while developing the
short-and long-term strategies that align with the Company’s vision, goals and
objectives. Prior to joining PG&E, Chris held the position of
Regional Operations Director for Dave and Busters’ Inc. overseeing multi-state
locations; He is an innovator in customer service with extensive experience in
team development, process improvement and customer sales/support. Chris is an Army Veteran and holds a Bachelor’s degree from
St. Johns University, Collegeville, MN.
He is also a graduate of Utility Executive Course, University of Idaho,
Moscow, ID. Chris and his wife Rebecca
live in Roseville, CA and have one daughter Alex and two sons, Ethan and Jack.
Check out the incredible speaker line-up to see who will be joining Chris.