Chris Zenner


Director, Customer Contact Center Operations
Pacific Gas and Electric


2:45 PM Blueprint for a Cutting Edge Supervisor Boot Camp

+ How to workforce manage to empower supervisors for success
+ Key tools and resources to include in a boot camp model
+ Since many supervisors were CSRs, how to develop critical management skills for supervisors

11:00 AM Optimizing Coaching Processes and Performance Management

  • Ensuring your organizational chart is in a place to effectively support coaching infrastructure
  • Boot camp format to set all supervisors up with the appropriate tools and resources


Check out the incredible speaker line-up to see who will be joining Chris.

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