Deb Zell


Director of Customer and User Experience
Dell


2:45 PM How a Cross Functional HCD Organization Can Transform Enterprise CX

  • How Dell identified a need for a greater focus on experience design and HCD
  • Building a case for an enterprise human-centered design resource as the CX heart
  • How HCD can serve as a catalyst to break down silos that are a barrier to CX


Check out the incredible speaker line-up to see who will be joining Deb.

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