Jim IyoobChief Customer Officer
Etech Global Services
Jim Iyoob is the Chief Customer Officer for Etech Global Services. Jim has responsibility for Etech’s strategy, marketing, IT, business development, operational excellence, program implementation and product development across all Etech’s existing lines of business – Etech, Etech Monitoring Solutions (EMS), Enterprise Technology Solutions (ETS), and Etech Social Media Solutions.
Jim is a 27 year contact center veteran with experience in inbound, outbound, chat operations, and social media management spanning across the globe; domestic, nearshore, and offshore. His expertise includes helping businesses drive Customer Experience, operational performance management, e-commerce sales and service with an impeccable track record of innovation and advanced business intelligence. One of his strongest suits is being able to assist customers in launching and developing their operations into a world-class customer experience solution.
Due to his level of expertise, Jim has been featured in numerous publications including CIO Review, Contact Center Pipeline, Connections Magazine, and was also listed as one of the ‘Top 20 Influential People to Follow’ on Twitter by “Iwantitnow”.