Jim Iyoob


Chief Customer Officer
eTech Global Services


10:30 AM WORKSHOP B: Professor Customer: Empower Your Customers to Teach You CX Delivery they Crave

Artificial Intelligence is a natural fit for contact centers as it offers a solution for dealing with massive amounts of data. In this interactive workshop, find out how to automate descriptive and predictive tasks and free up agents’ time for strategic customer connections. Join Jim Iyoob and Jeff Arnold from Verizon Wireless as they unpack how to leverage people, processes and technology as a catalyst for deeper customer engagement.


Check out the incredible speaker line-up to see who will be joining Jim.

Download The Latest Agenda