Joni Washington


VP, Call Center Director
Fidelity Bank


11:00 AM Understanding and Leveraging Artificial Intelligence and Automation for CX

  • Navigate the complex landscape of AI, RPA, IVR, natural language processing and beyond
  • Learn how industry leaders and your peers are using automation technologies today

11:00 AM Managing Customer Support Operations through an M&A Environment

  • Pacing integration through reinventing the customer journey map
  • Overcoming challenges in merging hardware, software, staff products, etc.


Check out the incredible speaker line-up to see who will be joining Joni.

Download The Latest Agenda