VP of Customer Care
National Notary Association
- How the National Notary Association is consolidating 19 disparate systems into 1 enterprise platform
- Why change management is just as important as the technology itself
- Prioritizing internal employee experience and platforms before you can deliver for the customer
A customer-centric culture is fundamental to success in customer contact, and culture is rooted in the people of the organization. Where culture starts at the top, at the end of the day, culture is about the people across the middle. Organizations that embrace inclusivity and leverage the strengths of a diverse culture have the strong foundation needed for CX longevity. This diverse panel tackles some of the key challenges associated with building teams and organizational culture that will set you up for success.