Head of Customer Experience, Live
Aritifical Inteligence can transform IVR and basic chatbot functionality into a powerful tool for customer engagement. Vimeo’s Laura Marciano spearheaded a return management system that is completely automated. The chat functionality associated with the new system has taken their customer engagement to a whole new level enabled by the power of artificial intelligence. Hear Laura’s journey in chat solution implementation and some of her best practices for leveraging technology for enhanced customer value.