Michael DeJager


Principal Analyst & Divisional Director
Customer Contact Week


10:30 AM PROJECT ANALYSIS: Implementing an AI-Powered Chat Solution

Aritifical Inteligence can transform IVR and basic chatbot functionality into a powerful tool for customer engagement. Vimeo’s Laura Marciano spearheaded a return Tuesday, October 9, 2018 management system that is completely automated. The chat functionality associated with the new system has taken their customer engagement to a whole new level enabled by the power of artificial intelligence. Hear Laura’s journey in chat solution implementation and some of her best practices for leveraging technology for enhanced customer value.


Check out the incredible speaker line-up to see who will be joining Michael.

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