October 9-12, 2018
Austin, TX

Mike Gathright

Senior Vice President, Hilton Reservations and Customer Care
Hilton Worldwide
Mike Gathright serves as Senior Vice President of Reservations and Customer Care for Hilton Worldwide, a leading global hospitality company who, for 98 years, has been dedicated to continuing its tradition of providing exceptional guest experiences. Mike is responsible for overseeing the Global Reservations and Customer Care operations for the company's portfolio of 14 world-class global brands and the more than 4,900 managed, franchised, owned and leased hotels with nearly 805,000 rooms in 104 countries and territories. Prior to joining Hilton Worldwide, Mike served as Director of Americas Customer Service & Global Support Services for Amazon.com, a Fortune 500 company and the global leader in e-commerce based in Seattle, Wash. Prior to joining Amazon, Mike spent 13 years with Capital One Financial where he held various operations leadership roles across the credit card, auto finance and mortgage businesses. Mike holds a BBA in Finance from Baylor University and an MBA from Southern Methodist University.

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