Nicole Anderson


Sr. Manager, Guest Assistance
Hilton


3:20 PM Embracing the Gray Space: Hilton’s Shift Toward a Purpose-Led Customer-Centric Culture

  • Cultural transformation through breaking down culture as tenets and lead behaviors
  • Transforming executive escalations into customer anecdotes
  • The power of a partnership between customer anecdotes and insights


Check out the incredible speaker line-up to see who will be joining Nicole.

Download The Latest Agenda