Nicole GranucciHead of Community Marketing
Nicole Granucci is the Trailblazer Community lead for Service Cloud product marketing, where she focuses on customer community engagement and driving end user adoption of the Salesforce for Service platform. Nicole has over 20 years of marketing experience, specializing in CRM, community, loyalty, and advocacy marketing for b2b and b2c organizations. Prior to joining Salesforce, she was the Head of Global Customer Marketing at Genesys where she ran customer engagement and advocacy programs for 10,000+ customers in over 100 countries. Nicole has a passion for CX and technology and holds 6 patents for her innovative work at Visa where she directed cardholder benefit call center operations, product, corporate, and content marketing. A San Francisco native, Nicole has an MBA from the University of San Francisco, and currently resides in the city with her family.