Nicole Granucci is the
Trailblazer Community lead for Service Cloud product marketing, where she
focuses on customer community engagement and driving end user adoption of the
Salesforce for Service platform. Nicole has
over 20 years of marketing experience, specializing in CRM, community, loyalty,
and advocacy marketing for b2b and b2c organizations. Prior to joining Salesforce, she was the Head
of Global Customer Marketing at Genesys where she ran customer engagement and
advocacy programs for 10,000+ customers in over 100 countries. Nicole has a
passion for CX and technology and holds 6 patents for her innovative work at
Visa where she directed cardholder benefit call center operations, product,
corporate, and content marketing. A San
Francisco native, Nicole has an MBA from the University of San Francisco, and
currently resides in the city with her family.
Check out the incredible speaker line-up to see who will be joining Nicole.