Director of Client Experience and Head of Austin Office
- Systematic and strategic processes for determining the right channels in which to invest
- How A/B testing can support channel exploration
2:10 PM The Un-Contact Center: Reinvent the Typical Contact Center for Enhanced Agent Experience and Performance
2:00 PM Stitch Fix
Stitch Fix Inc. (NASDAQ: SFIX) is the leading online personal styling service for women, men and kids. The company is reinventing the shopping experience by delivering oneto- one personalization to clients through the combination of data science and expert stylists. Stitch Fix was founded in 2011 by CEO Katrina Lake. Since then, we’ve helped millions of men and women discover and buy what they love through personalized shipments of apparel, shoes and accessories, handselected by Stitch Fix stylists and delivered to our clients’ homes. For more information about Stitch Fix, please visit: www.stitchfix.com
In the heart of downtown Austin, the Stitch Fix team focuses on delivering a exceptional client experience. With an “un-contact center” approach, the aesthetics and culture of the contact center are truly unconventional and stand in stark contrast to your typical contact center. Join Scott Arrieta, Austin site director, for a tour of the unique StitchFix space and a glimpse into how Stitch Fix is reinventing customer experiences.