Why Shannon? At the end of the day,
banking and financial services aren’t known for their innovation. The
differentiator between one bank versus another bank isn’t typically significant.
However, Shannon believes that the key differentiator is delivering a world
class customer experience by utilizing both technology and knowledge management
applications to get to resolution more quickly than ever before. As a certified Customer Journey mapper, she has been very successful in
collaborating with stakeholders to create an exceptional end-to-end customer
experience and working
on strategies that would drive a much higher customer experience.
Check out the incredible speaker line-up to see who will be joining Shannon.