Thomas HackerDirector Online Contact Centers
Thom Hacker’s retail experience spans over 20 years and he is currently the Director of the Online Contact Center for The Home Depot, responsible for the contact center site operations in Kennesaw, GA. Thom joined The Home Depot in 2003 as a store level Loss Prevention Manager and has held various roles of increasing responsibility from District Asset Protection Manager, Manager of Curriculum Design and Programs/Communications, Sr. Manager of Merchandising & Operations, Corporate Director of Loss Prevention and most recently Director of Workforce Management & Strategy. Prior to joining The Home Depot, Thom was in asset protection with Target Corporation. Thom is a graduate from DePaul University in Chicago with a Bachelor of Science degree in Management. Thom serves as a board member with the Foundation Fighting Blindness as well as Mostly Mutts Animal Rescue, Inc.