Tim JohnstonSales and Service Care Center Director
American Family Insurance
Tim Johnston is the Sales and Service Care Center Director at American Family Insurance and oversees three care centers in Madison, Wisconsin, Phoenix, Arizona and St. Joseph, Missouri. Tim has diverse insurance industry experience having served in leadership roles in key divisions of the organization. In his care center role he is responsible for sales and service related customer contact centers overseeing a leadership team of 33 and approximately 400 property and casualty licensed advisors. Tim oversees the development and implementation of department strategies and programs for establishing, monitoring and delivering targeted levels of sales and service to ensure customer satisfaction, retention and profitable policy growth.