International Customer Service Association (ICSA)


The ICSA is the only non-profit professional organization dedicated to providing professional development opportunities to customer service providers. The ICSA is the leader in recognition of both individuals and organizations that provide superior customer experiences and hosts National Customer Service Week the first week of every October.

The Mission of the ICSA is to advance, strengthen, and promote the industry of Professional Customer Service.

The ICSA provides individuals and organizations with education, professional growth, development, recognition and the opportunity to connect with service professionals worldwide.

ICSA member companies represent Fortune 500, medium, and small businesses, and include senior leaders through front-line management – all striving to provide exceptional service experience for their customers.

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