Lightico is a real-time digital collaboration platform that enables contact center agents to accelerate sales transactions and service requests.
With Lightico, agents can have customers complete forms, digitally sign documents, collect documents/ID, share images and videos, and process payments via a secure SMS enabled collaboration session. Customers easily complete tasks from their mobile, PC or tablet, and boosting NPS, increasing FCR, and improving operational efficiency.
Lightico brings key digital tools into any omni-channel touchpoint, so that businesses can better serve its customers and earn more revenue immediately, completely, securely, and in compliance.
Lightico, streamlining workflows and improving customer experiences.